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Productivity Automation Competency Centre ​

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Productivity Automation Competency Centre

Murdoch University has, from its foundation in 1974, been a university of difference. Established as the second university in WA, Murdoch has always been associated with environment and conservation, social justice and inclusion, and providing pathways into and through a university education for people who had previously been excluded.

Challenge: Structured approach needed for digital transformation

Murdoch University’s leadership aimed to accelerate digital transformation across university operations by leveraging low-code technologies.  

To achieve this vision, the university needed a structured approach to establish a Competency Centre that would empower staff through Citizen Development while maintaining strong governance, security, and operational consistency.

Solution: Establishing a productivity and automation Competency Centre​

ProcessPath came on board with an approach rooted in collaboration and human-centric design. We worked with the team at the university to establish a Process Automation Competency Centre (PACC), underpinned by a robust governance framework that balanced innovation with control.  

With a tailored operating model, we were able to help provide right-sized architecture and infrastructure to support sustainable growth. Close collaboration with university staff enabled effective knowledge transfer, embedding new ways of working and building long-term internal automation capability.

Value delivered: Empowered staff and strengthened digital capabilities

Murdoch University’s staff now benefit from a well-structured Process Automation Competency Centre that delivers rapid time to value through business-focused, low-code solutions.  

The initiative has empowered teams to innovate safely and sustainably, while improving operational efficiency and enhancing internal capability. By embedding a culture of continuous improvement, the university is now well equipped to respond to evolving needs with agility and confidence.

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