Our client is a state government department on a strategic journey to get its Information Management (IM) house in order. ​

They have undertaken a significant organisation-wide project that is multi-faceted in scope, covering the areas of data warehouse implementation, PRIS, PCI-DSS (Payment Card Industry Data Security Standard), AI and analytics, audit findings, information management, and operational considerations.​

With the enormity of this umbrella initiative, part of the challenge for our client’s team was to undertake a substantial information governance review. This assessment work was needed to help the Department enhance its information and data maturity by ensuring better regulatory compliance, data quality, and consistency for data-driven decision-making. ​

The high-level priority goals included:​

• Eliminating information silos.​
• Ensuring data is trustworthy and of high quality.​
• Guaranteeing that all data is secure and shared responsibly.​
• Implementing policies that meet compliance regulations.​
• Identifying the locations of data and understanding how to access it.​

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To achieve this vision, the Department engaged DataDivers, leveraging our expertise in data governance and related disciplines to evaluate, design and implement a right-sized information governance framework and strategy, and a comprehensive roadmap.​

Our team facilitated a series of in-depth workshops with key stakeholders to assess the current state, define future aspirations, and conduct a gap analysis against goals, industry best practices, and State Government frameworks and policies. ​

Having drawn deep insights and holistic understanding from these workshops, we were in a strong position to deliver a robust information governance framework and a 36-month roadmap. This roadmap was substantial, focusing month-by-month on right-sized chunks of work laid out across the streams of People, Process, Technology, Communication, and Training.

This collaboration resulted in a range of impactful deliverables that set the Department on the right course, including:​

• A robust, structured approach to information governance through a framework that is:​
• Fit-for-purpose with the scale of the Department (more than 1,900 people).​
• Abides by State Records Office policies and State Government frameworks and policies.​
• A comprehensive 36-month roadmap that shows a clear way forward to achieve implementation of this framework, broken down into attainable monthly packages of work for clarity of direction.​